Employee Engagement
Employee engagement is a workspace strategy
that creates the ideal conditions for every employee to give their most every day, be dedicated to their organization's aims and values, be inspired to contribute to
the organisation's success, and with an improved feeling of their personal
well-being.
David MacLeod: “This is about how we create the conditions in which employees offer more of their capability and potential”.
Why is Employee Engagement Important?
1. Customer satisfaction improves with employee engagement
Engaged employees are more passionate about helping consumers and building customer loyalty. Such people fit the ideal description because they are self-driven, enthusiastic about their profession, and find fulfilment in contributing to the success of the organization. But igniting an emotional bond involves a cycle, to do so, a leader must first cultivate great emotional intelligence, which can heighten employees’ emotions of pride in their work.
2. Advantages of engaged employees
According to a Gallup survey, collaborative teams produce 21% more. Making employees effective your ultimate goal, just like it is for all other businesses. Therefore, the first step to developing a productive workforce is to engage your workers.
Figure 1: Employee Engagement; Source: (Gallup)
3. Engaged employees desire to learn and improve
Engaged professionals are highly complementary about their
workplace. Employees are more likely to want to stick around and put in extra
effort to support the success of the company when they feel a connection to
their teams, love their jobs, have positive thoughts about it, learn new
skills and implement them for the betterment of their organisation.
4. Improved adherence to corporate initiatives
Engaged employees are more likely to take part in new
business-boosting activities that their organization launches. They'll
enthusiastically join in because they value what your business is trying to do,
which will result in high adoption rates and sustained engagement.
5. Higher retention
According to Ryba, K. (2021) “Engaged employees don’t have a reason to look elsewhere for work. Engaged employees turn over less often because:
• They see opportunities for professional growth and career development
• They understand when organizational change happens and why
• These three pillars enable employees to connect to the present and the future.”
One of the best indicators for predicting employee turnover is
employee engagement. Employee engagement is best understood as a reflection of
the quality of each person's work life, and employee retention initiatives
involve improving the overall workplace experience to retain talent for longer,
so a company's retention strategy has a direct and measurable impact on overall
engagement (Radley, B. 2022).
Conclusion
Employee engagement in an organization is essential to keep the employee motivated and keep your customers satisfied.
Happy employee = happy customer.
Engaged employees have the desire to learn and execute and to
take part in the organization’s new initiatives, and finally contribute to
the success of the organization.
Reference
Radley, B., 2022. Workday blog. [Online]
Available at: https://blog.workday.com/en-us/2022/secret-employee-retention-employee-engagement.html
[Accessed 9 November 2022].
Ryba, K., 2021. Quantum Workplace. [Online]
Available at: https://www.quantumworkplace.com/future-of-work/what-is-employee-engagement-definition
[Accessed 9 11 2022].
All firms need strong employee engagement initiatives because they improve work environments, lower staff turnover, boost productivity, foster better working relationships with clients, and have a positive influence on bottom lines.
ReplyDeleteEmployee engagement is essential for any business to be successful. It is important to create a workplace environment that encourages employees to feel connected, motivated, and inspired. By fostering an environment of collaboration, recognition, and trust, businesses can create an atmosphere that encourages employees to become more engaged in their work.
ReplyDeleteUnderstanding and describing the nature of the interaction between a business and its employees, both qualitatively and numerically, requires a fundamental understanding of employee engagement.
ReplyDeleteHappy employee = happy customer. Employees want to feel connected to their colleagues and managers, to feel their work has meaning and impact on the company, and to be appreciated for the work they do
ReplyDelete